Box Office Assistant
- Newcastle upon Tyne, UK
- Posted 28 Oct 2026
What you'll do
The Venue
A defining landmark of the Northeast, Utilita Arena Newcastle has welcomed millions of fans since opening in 1995. Purpose‑built for live entertainment, the arena hosts everything from global music icons to major sporting and business events. With a capacity of over 11,000, it stands proudly alongside the region’s most iconic sights.
The Role
As a Casual Box Office Assistant, you'll be at the heart of the event-day experience, helping guests enjoy a seamless journey from the moment they arrive. Whether assisting with ticket purchases, collections or enquiries, you'll deliver friendly and efficient service while supporting the smooth operation of the Box Office.
This is a fantastic opportunity for someone who enjoys working in a fast-paced, customer-focused environment and wants to be part of delivering memorable live events.
The Responsibilities
- Deliver a friendly and professional service to customers, handling ticket purchases, collections and enquiries.
- Use ticketing systems to resolve customer ticketing issues accurately and efficiently.
- Prepare the Box Office for event days, ensuring systems, equipment and work areas are ready for operation.
- Distribute guest list tickets and passes accurately and in a timely manner.
- Maintain accurate records, process transactions and follow venue procedures.
- Support the successful delivery of events by working collaboratively with colleagues and undertaking additional Box Office duties as required.
What's in it for you?
Competitive Rate of Pay – Earn a strong hourly rate for your work.
Fortnightly Pay – Get paid every two weeks for the shifts you’ve worked.
Recruitment Process Outlined
1st Stage - Interview at the venue with Ticketing Team
What you need
- Previous experience delivering excellent customer service in a customer-facing environment.
- Strong communication and interpersonal skills, with the confidence to engage professionally with a wide range of customers.
- Excellent attention to detail and accuracy when handling tickets, transactions and customer information.
- Comfortable using computer systems and learning new ticketing or booking platforms.
- Ability to remain calm under pressure, solve problems effectively and maintain a positive attitude in a fast-paced event environment.
- Reliable, flexible and proactive, with the ability to work independently or as part of a team, including evenings, weekends and public holidays.
About Legends Global
Legends Global runs venues and the services inside them, from venue management and booking to food and drink, premium hospitality, ticket sales, partnerships and merchandise. It is the business formed when Legends combined with ASM Global, and it works with arenas, stadiums, convention centres, theatres and racecourses around the world.
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