Guest Experience Representative - INTRUST Bank Arena

• SUMMARY:
• As a Guest Experience Representative, you play a vital role in delivering amazing experiences through world-class entertainment, one guest at a time. You will be a key player in creating a welcoming, safe, and memorable environment for every guest. In this dynamic position, you will have the opportunity to work across a variety of front-line roles – including ticket scanning, ushering, attendant, and support roles. Whether you are helping guests find their seats, answering questions, or problem-solving, your goal is to ensure each guest feels welcomed, valued, and supported with a positive and friendly attitude from the moment they arrive until the final encore or buzzer.

RESPONSIBILITIES:

Reports to Manager, Coordinator and Supervisor in appropriate uniform to attend pre-event briefings.

Welcome guests first with a warm smile, eye contact, and positive, energetic attitude.

Conduct 5-minute zone check of assigned position, reporting any hazards or items that need attention.

Have thorough knowledge of venue layout, policies, and event timelines to identify key locations, functions, and answer guest inquiries. …