Event Planner - Exeter Racecourse

Event Planner – Exeter Racecourse, Exeter | Full-Time / Permanent Competitive Salary + excellent benefits including healthcare, wellbeing support, 23 days’ annual leave plus bank holidays, life assurance, meals on duty, and more.

We’re looking for... We’re looking for a confident, organised and customer-focused Event Planner to join our team at Exeter Racecourse! If you love bringing events to life, building brilliant client relationships and making sure every detail is taken care of, this is a fantastic opportunity to combine your passion for event planning with your commercial flair. You’ll play a key role in turning enquiries and bookings into memorable experiences, working closely with our sales and operations teams to deliver events that exceed expectations.

Event Planner – The Role You’ll be the link between our sales and operations teams, ensuring every confirmed booking is carefully coordinated and every client receives an exceptional experience from their first venue visit through to the delivery of their event.

Your responsibilities will include

• Taking ownership of the BEO (Banquet Event Order) and function sheet process, ensuring all event details are accurate, complete and shared with the relevant teams in good time.
• Coordinating confirmed bookings from the reactive sales team, ensuring a smooth handover from sales through to operations.
• Managing the venue show-round diary and conducting client visits to showcase Exeter Racecourse’s facilities and event spaces.
• Following up after show-rounds with the sales team, sharing key information, answering queries and helping convert opportunities into confirmed business.
• Identifying opportunities to upsell venue facilities, products and services to maximise revenue and exceed client expectations.
• Acting as a key point of contact for clients, sponsors and internal stakeholders, responding to enquiries and requests promptly and professionally.
• Building strong working relationships with sales teams, operational colleagues and clients to ensure clear communication throughout the event journey.
• Maintaining accurate booking records and customer information across relevant systems, following company procedures and standards.
• Keeping the wider sales team informed of customer feedback and event experiences to support meaningful follow-up and future business opportunities.