Guest Experience Lead Supervisor

ESSENTIAL DUTIES AND RESPONSIBILITIES

Ensure event staff are in their assigned roles

Check placement of security screening devices and ticket scanners.

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws

Assists Guest Experience Manager with set-up of all security screening equipment, signage, and other items

Oversees check-in and check-out of all guest experience staff, including uniform and equipment distribution

Responds to and records proper documentation for any incidents that occur

Assists guests with customer concerns, including ticket resolution

Assists with traffic and parking management, as necessary

Other duties and responsibilities as assigned

• QUALIFICATIONS
• · Work independently, exercising judgment and initiative.

Work effectively under pressure and/or stringent schedule and produce accurate results.

Maintain an effective working relationship with clients, employees, exhibitors, guests and others encountered in the course of employment.

Follow all policies/procedures, risk management, safety precautions, rules/regulations and emergency procedures established at the facility. …