Conference & Events Operations Manager
- London, UK
- Sign in to see pay
- Conferences and corporate · Full time
- Apply by 30 Nov 2026
- Posted 20 Oct 2026
What you'll do
- Location: Imperial War Museum London
- Salary: sign in to see pay
- Contract: Full-Time, 40 hours per week, 5 over 7 days per week
What can we offer you
- A collaborative and inclusive culture, where your ideas are valued, and creativity is encouraged.
- 20 days annual leave (Excluding bank holidays and national holiday days)
- Free staff meals whilst at work.
- Access to Compass Group company perks & benefits.
- Perks for Works discounts and promotions
- Access to training, mentoring and development, with support from our wider Restaurant Associates and Compass Group UK networks.
- On-site F&B discounts.
- No shortage of delicious food
About the Role
We’re seeking a proactive and people-focused Conference & Events Operations Manager to take on a key leadership role within the team to ensure that exceptional service is consistently delivered. This is a fantastic opportunity to help lead our catering and service operations, focusing on Conference & Events delivery as well as assisting the retail cafe team where required on an adhoc basis.
In this role, you'll be the go-to person when delivering all the on-site events to ensure they run seamlessly, and service standards remain high. You’ll support and lead a motivated team, driving excellence in every aspect of food and service delivery.
This role will be well suited to those who have previous experience delivering conference & events or hospitality functions in a similar environment, or those who have experience on the events circuit and now looking for a full time, salaried position.
Key Responsibilities
- Act as a vital link between team and management to ensure high-quality service delivery of all conferencing and events on site.
- Support the General Manager with inventory, budgets, and operational planning for all events that take place on site.
- Work alongside the Assistant General Manager to help in the retail cafe on site where required.
- Lead and motivate front-of-house teams, maintaining energy and focus
- Assist with staff training and development
- Take ownership of key admin and paperwork tasks
- Uphold and represent the Compass Group UK&I brand professionally at all times
What you need
- 3+ years’ experience in a similar position
- Someone passionate about delivering exceptional customer service
- Previous leadership or supervisory experience in a similar hospitality or catering role
- Excellent communication and organisational skills
About Restaurant Associates
Restaurant Associates is a hospitality business within Compass Group UK and Ireland. It runs restaurants, cafes and event catering in corporate offices and at some of the UK's best-known visitor attractions, from the Imperial War Museums and HMS Belfast to Whipsnade Zoo and Glyndebourne.
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