Premium Supervisor

Premium Supervisor Job Description

• The Role:
• Under the direction of the Premium Director and department managers, the Supervisor is responsible for the overall operation of the assigned premium areas. Supervisors provide leadership, direction, and guidance for all frontline outlet staff while upholding all company policies and procedures.

Responsibilities:

Knowledgeable of the POS system, including voids, credit card issues, and closing out procedures

Inputting daily event sheets and daily reports

Work closely with the customer service department to improve customer service in all assigned areas

Must maintain a friendly, positive attitude and a professional demeanor at all times

Ability to interact with guests and staff to ensure guest satisfaction

Must have extensive knowledge of food and beverage menu, specials, and services offered

Know the “layout” of the venue and assigned area where you are working

Provide guests with personal service and attention to detail that will exceed expectations

Maintain a clean, neat, and safe work area

Ability to ensure compliance with company service standards, company inventory and cash control procedures …