Guest Services Manager
Legends Global (ASM Global)
- New Orleans, Louisiana, United States
- Full time
- Posted 8 Oct 2026
Shifts
About the job
- POSITION: Guest Services Manager
- DEPARTMENT: Guest Services
- REPORTS TO: Director of Event Services
- FLSA STATUS: Salaried/Exempt
- Summary
- Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Guest Services Manager for Legends Global/Caesars Superdome | Smoothie King Center | Champions Square. Responsible for ensuring the delivery of outstanding Guest Services and the effective execution of operational procedures and standards. Uses leadership skills, effective management, and positive team member relations to ensure the high quality of guest satisfaction and achievement of overall departmental goals.
- Essential Duties and Responsibilities
- Guest Services:
- o Accountable for guest satisfaction by ensuring service standards are met, and guest needs and concerns are responded to in a timely manner, focusing on service recovery.
- Works side by side with staff to train and model appropriate guest service standards. Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations. Implementing creative service programs designed to increase guest satisfaction. …
About Legends Global (ASM Global)
Legends Global (ASM Global) hires event staff on Event Job Site.
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