Guest Services Ambassador - OWO
- One World Observatory, United States
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- Part time
- Posted 8 Nov 2026
What you'll do
About the Venue | One World Observatory, positioned atop One World Trade Center, offers 360-degree views of the New York skyline from the tallest building in the Western Hemisphere.
Visitors are invited start their journey to the top in the SkyPod Elevators that depict the rise of NYC in just 47 seconds, experience the sights and sounds of the city in the See Forever Theater or discover something new from the Observatory's team of tour guides at City Pulse.
The space also features ONE Dine, a view restaurant and bar, offering elevated American cuisine and a selection of beers, wines, and specialty cocktails. The private event space, ASPIRE at One World Observatory, offers 9,000 square feet of private event space with unparalleled views for up to 450 guests.
The role
The Guest Services Ambassador is a highly interactive role focused on supporting the guest services desk and ensuring a welcoming environment. This position is central to the attraction’s daily operations, serving as the main point for guest information and assistance. Ambassadors play an essential role in delivering unique, memorable experiences by helping guests navigate the attraction and addressing their needs with professionalism and care.
What you need
- Provide a high level of customer service in-person and on the phone by engaging guests, answering questions, resolving issues and providing service to ensure a great experience
- Provide general information on major landmarks, and local dining options
- Assist guests processing ticket orders and/or purchasing private tour experiences
- Ability to retain learned knowledge and offer assistance by providing operational (Observatory lay-out, experience locations) answers to all inquiries.
- Ability to follow direction and to be a team player
- Highly motivated, enthusiastic and willing to engage guests and work in a highly busy, interactive environment
- Ability to perform and present information in a concise, legible manner to our guests – must be able to speak loudly and clearly and have a commanding presence.
- Ensure safety of our guests while on tour or in your assigned areas.
- Non-traditional hours (Nights, Weekends & Holidays as necessary)
- Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training
About Legends Global
Legends Global runs venues and the services inside them, from venue management and booking to food and drink, premium hospitality, ticket sales, partnerships and merchandise. It is the business formed when Legends combined with ASM Global, and it works with arenas, stadiums, convention centres, theatres and racecourses around the world.
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