Floor Manager

Job Description

• Location: Fulham Pier, Stevenage Road, Fulham, SW6 6HH
• sign in to see pay, Plus service charge
• 40hrs / 5 over 7 days

Job Introduction

Join us at Sodexo Live! as we elevate the guest experience at one of London’s most exclusive new destinations. We’re looking for a dynamic and service-driven Floor Manager to lead front-of-house operations within our premium members club at Fulham Pier.

In this pivotal role, you’ll be the face of exceptional hospitality guiding a high-performing team, creating unforgettable moments for our members, and ensuring every interaction reflects the luxury and exclusivity of the Lighthouse Social. If you’re passionate about delivering world-class service in a fast-paced, elegant environment, this is your opportunity to shine.

What You'll Do

• Supervise all front-of-house operations, ensuring that members receive personalised and exceptional service during all interactions.
• Lead, train, and motivate the service team to maintain the highest standards of service and hospitality.
• Monitor the club’s environment, ensuring that it is welcoming, clean, and reflective of the club’s exclusive status.
• Handle member requests, complaints, and special requirements with discretion, ensuring that all issues are resolved swiftly and effectively.
• Work with the Lighthouse Social Manager to implement service procedures and standards that elevate the member experience.
• Collaborate with the kitchen, events, and bar teams to ensure seamless coordination and delivery of service during both regular service hours and special events.
• Manage staffing levels during service, ensuring efficient team deployment while controlling labour costs.
• Ensure that all health, safety, and hygiene standards are adhered to, maintaining a safe and elegant environment for members.
• Assist in organising and managing exclusive events for members, ensuring smooth execution and a memorable experience for attendees.

What You Bring

• Proven experience in managing front-of-house operations, ideally within a premium or members-only setting.
• Strong leadership and team management skills, with the ability to train, develop, and motivate a front-of-house team.
• Excellent communication and interpersonal skills, with a focus on providing personalised, high-quality service to guests.
• Ability to handle high-pressure situations while maintaining a calm and professional demeanour, particularly during high-volume events.