Events Manager

Great food in the workplace isn’t simply about fuel.

It’s about increasing productivity and improving performance; it’s about happy, motivated people and inspiring environments. Our customers are at the heart of everything we do – we live to bring food and people together.

Our passionate team of chefs, baristas, servers, nutritionists and much more, love nothing more than creating memorable moments that enrich the everyday. Come and join our award-winning teams – we are currently recruiting for a Events Manager to join our team at University College London.

• Location: University College London, WC1E 6BT
• Working Pattern: Predominately Monday - Friday with occasional evenings and weekends
• Rate of Pay: sign in to see pay

Key Responsibilities

• Food Service
• Ensure that the client expectations of hospitality food and food service are consistently delivered in line with the CH&CO brand.
• Ensure full briefings are given to all staff regarding events, detailing food and food service standards to ensure that the staff are fully aware of the client requirements and their role in delivery.
• Continually monitors the service and food provided at events and where necessary give feedback to the Hospitality Supervisor/ service team and the head chef to ensure the food and service is of the highest quality and in line with client requirements and the CH&CO style.
• To contribute with the team to ensure the service is provided in a professional and timely manner.

Relationship Management

• Develop a good working relationship with the client at the relevant event/ site.
• Build and pro-actively develop long-term relationships with regular and new hospitality customers
• In the absence of the Head of Hospitality act as the first point of reference for all client comments and concerns and take any necessary action.
• Actively gain customer feedback and to use the information to improve the offering at any given event.

Finance

• Working with the Head of Hospitality to ensure that correct number of staff are available for all events and that staff are utilised effectively and productively throughout.
• Understand and interpret the financial control systems relevant to Hospitality and use the information to measure performance and work with the Head of Hospitality to achieve Hospitality financial targets.
• Prepare quotes for clients and events independently assuring profits and margins are in line with budgets.