Guest Services Representative | Part-Time | CFG Bank Arena

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Guest Services Representative is responsible for providing an exceptional level of world-class customer service to all guests, clients, and partners at all events, including, but not limited to, major concerts, family shows, and smaller, private events. The Guest Services Representatives are generally assigned to work in premium locations such as clubs, lounges, and suites but may work in other areas of the arena as needed. This position is ideal for candidates with hospitality experience, superb customer service skills, and a flexible schedule. This role requires having a positive attitude and service-oriented disposition, as well as a team-driven and proactive mindset. …