Usher

• POSITION: Guest Services Usher
• DEPARTMENT: Event Services
• REPORTS TO: Guest Services Supervisor/Event Manager
• FLSA STATUS: Non-Exempt

• Summary
• Position is required to assist patrons with their customer service needs while attending a public of private event.

Essential Duties and Responsibilities

Assist patrons with seating or other information as needed

Maintain position on post, viewing area of responsibility

Oversee assigned area for spills or situations requiring staff attention

Receive and act on complaints from patrons according to established policies and procedures

All other duties as assigned

Performs other related duties as assigned by Manager/Supervisor

• Qualifications
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School Diploma or GED preferred

One-year prior experience in a customer service position preferred

Skills and Abilities …