Guest Services Representative

• Job Title: Guest Services Representative
• Department: Guest Services
• Reports to: General Manager and Event Security Supervisor
• FLSA Status: Hourly, Non-Exempt
• Compensation Grade: $15 Hourly (Part Time)

• Summary
• The Guest Services Representative shall greet and guide Sanford Center guests to the requested locations. Greeter shall maintain an excellent public image for the Sanford Center, and shall interact with employees, patrons, and vendors regarding amenities, art, policies, procedures and overall operating guidelines of Legends Global/The Sanford Center.

Primary Duties and Responsibilities

Meet and greet guests; help in answering questions, provide directions to locations within our facility as well as to various amenities and services.

Inquiry, inform guests of amenities and walking distance locations.

Offer solutions to any guest complaints and problems; follow up to ensure customer satisfaction.

Refer unusual or difficult questions and problems to Guest Services Lead to ensure proper resolution.

• Qualifications
• To be successful in this position, you must be able to perform each essential duty satisfactorily. …