Event Staff Supervisor

Overview

Event Staff Supervisors are responsible for various guest relations activities including but not limited to greet, check, and direct guest as they enter the building.

Responsibilities Include the following. Other duties may be assigned:

Guest relations activities that include greeting and directing guests, screening guests for camera/video equipment and other items not permitted into the buildings, securing areas, responding to emergency situations, ensuring the safety of all guests, and reacting to requests for service and assistance.

Have a full working understanding of the specific event post (i.e., ticket takers, ushers, concierges, security, crowd control, door screeners and guest relations) and possess the ability to communicate with manager/supervisor. Anticipate problems and appropriate solutions.

Ensuring there is an effective and efficient response to manager/supervisor issues through 2-way radio communication.

Identify risks or hazardous situations from the physical structure of the building and create safe logistics for the event to continue.

Observe employee and crowd behavior before, during and after an event takes place. …