Guest Services Representative | Part-Time | Iowa Events Center

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Guest Services Representative serves as the first point of contact for the Iowa Events Center , providing exceptional customer service and professional communication to all callers and visitors. This on-call, per-event position is responsible for answering and directing incoming calls, responding to inquiries, and assisting guests with event-related information in a courteous and efficient manner. The Guest Services Representative will maintain a thorough knowledge of current and upcoming events, facility operations, and staff contacts to ensure accurate information and prompt assistance. …