Observatory Ambassador - OWO
- One World Observatory, United States
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- Part time
- Posted 8 Nov 2026
What you'll do
About the Venue | One World Observatory, positioned atop One World Trade Center, offers 360-degree views of the New York skyline from the tallest building in the Western Hemisphere.
Visitors are invited start their journey to the top in the SkyPod Elevators that depict the rise of NYC in just 47 seconds, experience the sights and sounds of the city in the See Forever Theater or discover something new from the Observatory's team of tour guides at City Pulse.
The space also features ONE Dine, a view restaurant and bar, offering elevated American cuisine and a selection of beers, wines, and specialty cocktails. The private event space, ASPIRE at One World Observatory, offers 9,000 square feet of private event space with unparalleled views for up to 450 guests.
The role
The Observatory Ambassador is a dynamic, guest-facing role dedicated to creating memorable experiences for all visitors. Focused on the overall guest journey, this position ensures that local, national, and international guests connect meaningfully with the Observatory’s offerings. Ambassadors play an integral role in delivering a welcoming, informative, and engaging environment that enhances every guest’s visit.
What you need
- Greet guests as they enter assigned areas
- Ensure the safety of our guests while on tour or in assigned areas
- Provide a high level of customer service by engaging guests, answering questions, resolving issues, and providing service to ensure a great experience
- Retain learned knowledge and subsequently share it with guests by providing operational answers (e.g., observatory lay-out, experience locations) to all inquiries
- Perform and present information in a concise, audible manner to guests—speaking loudly, clearly, and having a commanding presence
- Perform other duties as necessary or as required by management
- Minimum of one year experience hosting in attractions, entertainment, or hospitality environment
- Multi-lingual and sign language capabilities preferred
- Energetic and outgoing personality
- Sufficient mobility to perform assigned tasks including constant reaching, bending, pushing, and pulling for extended periods of time
- Ability to engage guests and work in a busy, highly interactive environment
- Ability to always demonstrate a high level of professionalism and customer service
- Ability to memorize historical and technical information
- Ability to stand for extended periods of time
About Legends Global
Legends Global runs venues and the services inside them, from venue management and booking to food and drink, premium hospitality, ticket sales, partnerships and merchandise. It is the business formed when Legends combined with ASM Global, and it works with arenas, stadiums, convention centres, theatres and racecourses around the world.
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