Guest Services

SUMMARY: Under the supervision of the Security Manager and Security Supervisors, responsible for providing excellent customer service, scanning tickets, directing and guiding patrons to appropriate location(s), listen to and assist patrons with any questions, comments and suggestions they may have, and communicate facility amenities. This is a part-time, causal position as needed based on events.

• ESSENTIAL DUTIES & RESPONSIBILITIES:
• · Provide excellent customer service and always maintain a courteous and professional demeanor
• · Exercise restraint and patience when dealing with a disruptive patron
• · Ensure that patrons enter and exit the building in an orderly fashion
• · Scanning patron’s tickets as they enter the building and ensuring all patrons have a proper ticket/credential
• · Direct patrons to appropriate locations (seats, restroom, etc.)
• · Ensure patrons are in the correct location(s) with corresponding tickets
• · Listen and respond to patron’s questions, comments and suggestions and get assistance when needed
• · Communicate to Security Supervisor any issues including patron accidents, patron actions that may be disruptive or inappropriate …