Food & Beverage Supervisor
- Newcastle upon Tyne, UK
- Posted 6 Aug 2026
What you'll do
The Venue
A defining landmark of the Northeast, Utilita Arena Newcastle has welcomed millions of fans since opening in 1995. Purpose‑built for live entertainment, the arena hosts everything from global music icons to major sporting and business events. With a capacity of 11,000, it stands proudly alongside the region’s most iconic sights.
The Role
The F&B Supervisor is responsible for overseeing the daily operations of the food and beverage service areas to our general admission customers, ensuring smooth operations and high-quality guest experiences. This includes managing staff, maintaining service standards, coordinating with kitchen and front-of-house teams, and ensuring compliance with safety and hygiene regulations.
We are looking for candidates with pace, passion and personality! Our Casual Supervisors oversee the bars on our concourse that welcomes up to 22,000 people every show night, so having the right energy and attitude is so important.
The Responsibilities
- Supervise and lead a team of servers, bartenders, and other F&B staff to provide excellent customer service.
- Assign daily tasks and ensure proper workflow during service hours.
- Provide ongoing training, support, and performance feedback to team members.
- Ensure staff always maintain professionalism and positive attitudes.
- Ensure guest satisfaction by monitoring the service quality and responding to any concerns or complaints in a timely and professional manner.
- Assist in the preparation and delivery of special events, banquets, or promotions as needed.
- Handle guest inquiries, provide recommendations, and ensure an outstanding dining experience.
- Coordinate between the kitchen and service staff to ensure food and beverage orders are prepared and served promptly.
- Maintain accurate inventory records and ensure that stock levels are managed effectively.
- Monitor and control food and beverage costs, including portion control, wastage, and pricing.
- Ensure compliance with all health and safety regulations, including food handling, sanitation, and hygiene standards.
What you need
- Proven experience in the food and beverage industry, preferably in a supervisory role.
- Experience in customer service, handling customer complaints, and resolving issues effectively.
- Strong leadership and interpersonal skills with the ability to motivate and guide a team.
- Excellent communication skills (verbal and written).
About Legends Global
Legends Global runs venues and the services inside them, from venue management and booking to food and drink, premium hospitality, ticket sales, partnerships and merchandise. It is the business formed when Legends combined with ASM Global, and it works with arenas, stadiums, convention centres, theatres and racecourses around the world.
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