Guest Services Assistant - Boeing Center at Tech Port

Guest Services Assistant

• POSITION: Guest Services Assistant
• DEPARTMENT: Event Services
• REPORTS TO: Manager of Event Services
• FLSA STATUS: Part-time Hourly, Non-Exempt

• SUMMARY
• The Guest Services Assistant will be responsible for providing world class customer service and hospitality to all guests. This individual understands that they have the ability to impact each guest's experience and does everything that they can to enhance the experience while abiding by company policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Meet and greet all guests, check for valid tickets when necessary.

Be personal and proactive in providing assistance to all guests with the highest level of customer service and hospitality.

Assist guests by providing accurate directions to seating sections and key attractions within the Arena

Establish and maintain cooperative relationships with those contacted in the course of work.

Receive and quickly act upon requests or complaints from guests; refer serious problems to supervisory staff. …