People Operations Manager

• Location: Ascot Racecourse, High Street, Ascot, SL5 7JX, with travel to off-site events
• Salary: sign in to see pay plus up to 10% performance bonus and benefits
• Hours: 40 hours per week, including weekend race days and events as required

Job Introduction

From the first staffing forecast to the final race day deployment, your planning will help bring exceptional hospitality to life at Ascot Racecourse. You will act as the People Operations lead, coaching and directing

Sodexo Live! is looking for an People Operations Manager with practical experience coordinating casual or temporary workforces and controlling labour costs. Joining our team at one of the world’s most recognised sporting venues, you’ll lead the staffing operation that connects event requirements with the people needed to deliver them.

Ascot offers an impressive scale and variety of events, with approximately 3,500 casual workers supporting Royal Ascot. Alongside this flagship occasion, you’ll plan staffing across race days, hospitality and core business operations, and provide support to off-site events. You’ll work closely with operational managers and agency partners to turn changing requirements into accurate, achievable staffing plans.

This role combines detailed planning with live operational delivery. You’ll lead the People Operations team, managing a team of three direct reports, use workforce data to inform decisions and keep staffing levels, costs and service requirements aligned. During busy periods, you’ll help resolve staffing challenges and ensure colleagues are deployed where they are needed most.

If you have experience managing event staffing, coordinating a temporary workforce or leading workforce scheduling in a busy hospitality, leisure or service environment, this is an opportunity to bring your expertise to a prestigious venue and see the impact of your work on every event.

What You’ll Do

• Own workforce planning and staffing coordination across Ascot’s core business, racedays and hospitality operations, supporting off-site events as required.
• Translate event requirements and anticipated demand into staffing forecasts, schedules and deployment plans that meet service needs and agreed budgets.
• Lead, coach and develop the People Operations team, setting clear priorities and ensuring staffing activity is organised, accurate and responsive.