Guest Services Representative

• MAYO CIVIC CENTER
• POSITION: Guest Services Representative
• DEPARTMENT: Guest Services
• REPORTS TO: Security & Guest Services Manager
• FLSA STATUS: Part-Time, Non-Exempt
• Salary Range: $13.50 - 16.50
• Benefits: Paid Sick Leave
• Summary
• The Guest Services Representative serves as a customer service professional dedicated to ensuring guests have a positive and memorable experience. Responsibilities include greeting and directing guests to their desired locations, scanning tickets, escorting guests to their seats, and staffing the Guest Relations Desk. This role also involves upholding a positive public image for the Mayo Civic Center through professional interactions with employees, patrons, and vendors.
• Essential Duties and Responsibilities (Essential functions may include, but are not limited to the functions listed below)

Greeting guests enthusiastically, provide event information, and assist with directions.

Enforce facility policies (e.g., no smoking, no outside food & beverage, restricted access, no re-entry) and proactively address guest questions, concerns, or complaints, escalating when needed.

Respond to emergencies, involving Security or Supervisors as appropriate. …