Guest Services Representative PT

• Job Summary:
• Guest Services Representatives are responsible for delivering best in class service to ensure an exceptional guest experience for all internal and external guests of T-Mobile Center. Guest Services Representatives address questions, needs and resolve concerns on behalf of the venue for all guests, in an energetic, engaging expert, professional and welcoming manner.

Essential Duties:

Deliver exceptional service while greeting, checking tickets, providing information, answering questions, directions and escorts (if needed) to T-Mobile Center guests. Assist and accommodate guests with special needs as needed. Respond to guest questions or complaints in a timely and professional manner and offer assistance while maintaining a world class service mindset.

Assist Guest Services management with retrieving lost and found property as needed.

Enforce all policies and procedures of the venue and attend company trainings including but not limited to: medical aids, emergency procedures, safety, customer service training throughout the year.

Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency. …