Restaurant Supervisor

Lead premium dining experiences at AO Arena. Join The Mezz as a Restaurant Section Supervisor and take ownership of your section, delivering exceptional food and drink service in a fast-paced live events environment. If you thrive under pressure, have a passion for hospitality, and enjoy creating memorable guest experiences, we'd love to hear from you.

The Venue

A true powerhouse of live entertainment, AO Arena is one of the enigmatic indoor arenas on the planet, welcoming more than 30 million fans since 1997. From era‑defining music moments to major sporting spectacles, the arena sits at the heart of Manchester’s global reputation for live events. Following a sign in to see pay million transformation, AO Arena continues to set the standard of live entertainment both in Manchester and on the world stage.

The Role

The Restaurant Supervisor owns a dining section end-to-end, leading service flow, taking both food and drink orders, and coordinating with bar and kitchen to deliver a polished premium experience to tight event timelines.

This is a casual, event-based position, ideal for individuals seeking flexible work around other commitments. Shifts are offered in line with AO Arena's busy live event schedule, including evenings, weekends, and bank holidays.

The Responsibilities

• Lead your section: welcome and seat as needed, take accurate food and beverage orders, manage coursing and timing to show schedules.
• Guest experience: provide recommendations, manage allergens and special requests, and resolve issues promptly with service recovery.
• Order and delivery: enter orders precisely into POS, confirm modifiers/allergens, expedite from pass, and ensure correct, timely delivery.
• Take beverage orders (wine service basics, cocktails, beers, no/low alcohol), liaising with bar for signatures and pairings.
• Standards and presentation: maintain table readiness, cleanliness, and brand standards; manage side work and station stock.
• Training and support: mentor junior servers and runners; lead by example on steps of service and salesmanship.
• Manage bills, split checks, handle payments, and ensure accuracy; record comps/voids as per policy.