Premium Hospitality Manager

Lead exceptional guest experiences at AO Arena. As a Premium Hospitality Manager in The Mezz, you'll oversee either the restaurant or bar operation, leading teams and delivering first-class service in one of Manchester's most exciting live event environments. If you're a confident hospitality leader who thrives under pressure and loves creating memorable experiences, we'd love to hear from you.

The Venue

A true powerhouse of live entertainment, AO Arena is one of the world's most iconic indoor arenas, welcoming more than 30 million fans since 1997. From era-defining music moments to major sporting spectacles, the arena sits at the heart of Manchester's global reputation for live events. Following a sign in to see pay million transformation, AO Arena continues to set the standard for live entertainment both in Manchester and on the world stage.

The Role

As a Premium Hospitality Manager, you will lead the delivery of exceptional guest experiences within The Mezz, AO Arena's premium hospitality offering. Responsible for overseeing either the restaurant dining room or bar operation during event days, you'll ensure service is seamless, efficient, and consistently delivered to the highest standards.

This is a hands-on leadership role where you'll coordinate teams, manage guest expectations, drive service excellence, and ensure every event runs smoothly from opening through to close.

This is a casual, event-based position, offering flexible shifts around AO Arena's live events calendar. Shifts are available primarily during evenings, weekends, and event days, making this an ideal opportunity for hospitality professionals seeking flexible work in a dynamic environment.

The Responsibilities

• Lead service delivery within either the restaurant or bar operation, ensuring a premium guest experience throughout the event.
• Act as a visible and approachable leader on the floor, supporting teams and maintaining high service standards.
• Deliver pre-event briefings and oversee opening and closing procedures.
• Coordinate seating plans and guest allocations, taking into account VIP requirements, reservations, and special requests.
• Build positive relationships with guests, resolving issues quickly and delivering effective service recovery when required.
• Ensure smooth communication and coordination between front-of-house teams, kitchen, bar, hosts, and premium hospitality colleagues.