Exhibitor-VIP Engagement Assistant x 2

The Opportunity

An exciting opportunity has arisen to join the VIP Engagement team supporting the delivery of DSEI Germany 2027, DSEI Japan 2027, and DSEI UK 2027, Clarion Defence and Security’s globally renowned events.

We are recruiting two Exhibitor-VIP Engagement Assistants to support the delivery of the VIP engagement programme on all three of the DSEI portfolio events. Working as part of a dedicated team, successful candidates will engage with exhibitors to help them succeed in meeting senior government and military VIPs, ensuring exhibiting clients receive a high-quality and productive event experience at all three DSEIs.

This role sits within our Programming function and will play a key role in coordinating VIP engagement activity, managing stakeholder communications, and facilitating valuable introductions.

Key Responsibilities

• Support the operational delivery of VIP engagement activity for DSEI Japan 2027, DSEI Germany 2027, and DSEI UK 2027.
• Pro-active communication with exhibitor and internal stakeholders, building and maintaining strong working relationships.
• Supporting exhibitor onboarding onto the delegation management system, including personalised outreach to exhibitor contacts.
• Respond to stakeholder enquiries in a professional, timely, and client-focused manner.
• Maintain accurate records within the delegate management system.
• Monitor programme progress and provide updates to the wider team.
• Represent Clarion and the DSEI brand professionally at all times.
• Identify opportunities to improve efficiency, processes, and customer experience as part of project continuous development.
• Operate confidently during busy pre-event and onsite periods, managing competing priorities while maintaining high standards of accuracy and service.
• Escalate issues appropriately and contribute positively to a collaborative team environment.
• Ensure all stakeholder and customer data is handled in accordance with relevant data protection requirements.

The Candidate

The successful candidate will be highly organised, proactive, and comfortable working within a fast-paced environment. You will possess excellent interpersonal skills and enjoy building relationships with a wide range of stakeholders. You will be confident communicating with senior individuals, capable of managing multiple priorities, and committed to delivering exceptional customer experiences.

• Knowledge, Skills & Behaviours
• Essential