Casual Matchday Front of House and Kiosk Staff - Newcastle United Football Club

Job introduction

We’re experience makers.

And food fanatics. And we’re hiring.

Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive.

Because at Sodexo Live! We’re so much more.

Be part of something greater.

This is a fantastic opportunity to join Sodexo Live! at St. James’ Park, Newcastle United Football Club.

With the opportunity to work at both Matchday and Non-Matchday Events, this is a great opportunity for driven individuals to succeed in a fast and innovative catering facility.

We are looking for outstanding customer focused individuals to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

What you'll do

• Provide a friendly, welcoming and professional service to supporters, guests and visitors throughout matchday.
• Serve food, snacks and beverages efficiently, ensuring orders are accurate and delivered promptly.
• Operate tills and payment systems, handling transactions accurately.
• Prepare, assemble and serve food in line with food hygiene and safety standards.
• Maintain clean, tidy and well-presented kiosk and front of house areas throughout service.
• Replenish food, drinks, packaging and other stock, ensuring availability during busy service periods.
• Assist with the set-up and preparation of kiosks and front of house areas ahead of matchday service.
• Ensure all food safety, hygiene, health and safety procedures are followed at all times.
• Follow responsible alcohol service guidelines and licensing requirements where applicable.
• Manage customer queries and resolve any issues in a friendly and professional manner, escalating where necessary.
• Work collaboratively with colleagues and other departments to ensure a smooth and efficient matchday operation.
• Support queue management and help maintain a safe, organised and positive customer environment.
• Assist with clearing down, cleaning and closing duties following service.
• Maintain a professional appearance and represent the stadium and club positively at all times.
• Be flexible in supporting different areas of the operation as required, adapting to the changing demands of matchday.